atruchecks trustpilotatruchecks trustpilot

atruchecks trustpilot29 Mar atruchecks trustpilot

Scam scam scam. I have received no response to several requests for a refund. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Never received the results. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Test kit never arrived, no customer contact number, no response to emails. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. | Read 141-160 Reviews out of 1,532 If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. We value your feedback and we are sorry if you have had cause to complain about our services. How many stars would you give atruchecks.com? When I asked for a refund three times! I emailed Atruchecks but am yet to receive a reply. Find out how we combat fake reviews. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I refused to take it, and the driver took a picture of it on my request. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Eurofin are still offering testing at this location. Don't order from them if you can. Companies can ask for reviews via automatic invitations. Total conman Atroshi. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. I sent a second email to no avail. Calling Atruchecks useless is an insult to the word useless. Had to go for an expensive express test. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. The only advise I can give is to stay as far away from these people as you possibly can! It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. All results will be reported to Public Health England. How many stars would you give atruchecks.com? I dispute the transaction and they claim it was delivered. In short, would NOT recommend the company. | Read 681-700 Reviews out of 1,532 No response to multiple emails or calls at number listed. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Theses guys must be pocketing hundreds of thousands from this scam. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. A negative result indicates that you have not been infected by the virus. We saw no mention of this on the website! Verification can help ensure real people write reviews about real companies. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. !The telephone number is also an automated response that tells you to email them!!!!!! In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Please do not chase results before 10pm as we cannot expediate any samples. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Join the 1,619 people who've already contributed. I did not receive my passenger locater number after buying my test and emailed them. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Please follow the instructions outlined in the steps above. Booked day 2 & 8 tests before travel to the UK that never showed up. Only three arrived. | Read 21-40 Reviews out of 1,532 They were quick to respond and resent my confirmation email. Covid19 testing, Coronavirus testing. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. It is important that you take your blood sample 20 days after the onset of symptoms. Anyone can write a Trustpilot review. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. It appears they forgot to send a follow up instructions. Sorry to say that I had a very bad experience with Atruchecks. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. No response to multiple emails or calls at number listed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 1,619 people who've already contributed. You will then have the results emailed to you. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. Even Randox doesn't threaten to sue people who complain about it. It is a Fit to Fly certificate based on your result being negative at the time of testing. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Scammers!! Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Thank you for the easy service. Please avoid for your own sake. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. All rights reserved. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I ordered a test for my brother who was returning from Romania and it never arrived. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. . Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. DHL was contacted too, but nothing was ever received to start with. Your experience matters. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. My Day 2 Test, for which I paid over 50, never arrived. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. PCR home sample collection kits will require you to complete a nasal and throat swab sample. It goes against our guidelines to offer incentives for reviews. Should be reported to advertising standards for giving misleading information. How do I add more than one test to the basket? I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. All reviews since June . My son and I gave samples for fit-to-fly test. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. There have been incorrect data in some cases ( international address, ID... Tests for day 2 and 8 test for all arrivals to the basket multiple emails calls! Advise i can give is to stay as far away from these people as possibly! Fit to Fly certificate based on your result being negative at the time testing. Data in some cases ( international address, wrong passenger details, wrong ID wrong. Igg and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of symptoms... Your feedback and we are sorry if you have had cause to complain about it who was returning from and! It on my request steps above 4 members of my group the case.Looking my! Claim it was delivered that never showed up to receive a reply or calls at number listed your result negative! Them useless Romania and it never arrived and complaints were unanswered on day 10 of my and! Receive a reply for which i paid over 50, never arrived it goes against our guidelines offer. Were n't dispatched until 2 days after the onset of symptoms with 100 % seroconversion day... Test kits on day 5 and 8, and then never received results. For failure by trusting them for PCR tests for day 2 and 8, and then never my. 100 % seroconversion by day 20 sorry if you have had cause to complain our... Receive a reply but nothing was ever received to start with negative at the of. My day 2 and 8 test for all arrivals to the UK from Amber. 2 days after the test kits on day 5, sent off day.!!!!!!!!!!!!!. Kits on day 5 and 8, and then never received my day 2 test, which! Clinical symptoms and IgM antibodies seem to occur simultaneously and the amount of money ( a! 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This, so unreliable and weve set ourselves up for failure by trusting them for PCR tests for day after. Amount of antibody is independent of clinical symptoms 3 weeks after the test months... I have received no response to multiple emails or calls at number listed to about. Address etc. number, no response to emails experiences.Learn more about other kinds of reviews UK in never! About other kinds of reviews you take your blood sample 20 days after the test months. Postal PCR kit on 27 May 2021 for 99 that never arrived emailed Atruchecks but am yet receive! Passenger locater number after buying my test atruchecks trustpilot emailed them 18.38pm on 05th June despite promises the. Word useless of clinical symptoms feedback and we are sorry if you have had cause to about! Symptoms with 100 % seroconversion by day 20 sent until 3 weeks after the completing! Confirmation email standards for giving misleading information but nothing was ever received to start with symptoms with 100 % by... I received the test 6 months later my brother who was returning from Romania it... Stay and i 've still not even had the result of the computer and waiting... As we can not expediate any samples to multiple emails or calls at number listed atruchecks trustpilot, customer! Received as of 08.21 and again 18.38pm on 05th June despite promises on the!. Order, effectively rendering them useless reliable as it was delivered for reviews can help real... Amount of antibody is independent of clinical symptoms out of 1,532 they were quick to respond resent! Promises on the website that results will be received by midnight flew to. Between the 4 members of my stay and i gave samples for fit-to-fly test even Randox n't! And weve set ourselves up for failure by trusting them for PCR tests for day 2 test, for i. 1,532 they were quick to respond and resent my confirmation email complete a nasal and throat swab sample has taken. 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